Velwins Casino Privacy Policy

At Velwins Casino, we are committed to protecting your personal information and ensuring your privacy is respected every time you interact with our platform at velwins.pro. This Privacy Policy explains how we collect, use, store, and share your personal data when you register an account, access our services, or contact our support team. By using our services, you agree to the practices described in this document. We encourage you to read this policy carefully and contact us at [email protected] if you have any questions.

Who We Are

We operate Velwins Casino under a licence issued by the Anjouan Offshore Financial Authority. Our platform is available in English and is served to players on an /en-my locale path. All transactions on our platform are processed in EUR. We are responsible for the personal data you provide to us when you create an account, make deposits, claim a Velwins bonus, or otherwise engage with our online casino services.

Information We Collect

When you use our services at Velwins Casino, we may collect the following categories of personal data:

Data You Provide to Us

Full name, date of birth, and nationality
Email address and phone number
Residential address and proof of address documents
Government-issued photo identification such as a passport, driving licence, or national ID card
Selfie images or participation in a verification call for identity confirmation
Payment method details including Neteller or Skrill account information
Bank account or card details used for withdrawals back to your original funding method

Data We Collect Automatically

IP address and approximate geolocation data
Device type, browser type, and operating system
Pages visited, time spent on our platform, and gameplay activity
Login and session information when you access your Velwins Casino login
Transaction history including deposits starting from the minimum of 25 EUR and withdrawals

How We Use Your Information

We at Velwins Casino use the personal data we collect for the following purposes:

To verify your identity and age before permitting access to our Velwins Casino online services
To process deposits and withdrawals in accordance with our financial procedures
To administer bonuses such as the Welcome Bonus Pack, Velwins free spins, and other promotions
To manage your account, including your VIP level, loyalty rewards, and cashback entitlements
To provide 24/7 customer support via live chat and email at [email protected]
To comply with our obligations under the Anjouan Offshore Financial Authority licence
To detect and prevent fraud, money laundering, and other prohibited activities
To enforce our responsible gaming measures and restricted-country policies
To send you information about promotions, updates, or changes to our services where you have consented

Legal Basis for Processing

Our Velwins platform processes your personal data on the following legal grounds: performance of a contract with you as an account holder; compliance with our legal and regulatory obligations under Anjouan governing law; our legitimate interests in operating a secure and compliant online casino; and your consent, where it has been explicitly given and can be withdrawn at any time.

Identity Verification and KYC

At Velwins Casino, we are required to carry out Know Your Customer (KYC) checks before processing any withdrawal. Photo identification, proof of address, a selfie, or a verification call may be required at any stage of our relationship with you. You may submit KYC documents directly to our dedicated address at [email protected]. We reserve the right to re-run identity verification at any point. Failure to provide satisfactory documentation may result in delays to withdrawal processing or account restrictions.

Restricted Countries and Data Processing

We do not knowingly collect or process personal data from individuals located in restricted jurisdictions. Our Velwins Casino online services are not available to residents of Austria, France and its territories, Denmark, Germany, Spain, the Union of Comoros, the United Kingdom, the USA and its territories, all FATF blacklisted countries, or any other jurisdiction deemed prohibited by the Anjouan Offshore Financial Authority. If we determine that an account has been opened in breach of these restrictions, we reserve the right to close the account. The use of a VPN, proxy, or any similar service to mask your real location is strictly prohibited.

Cookies and Tracking Technologies

Our Velwins Casino platform uses cookies and similar tracking technologies to deliver and improve our services. Cookies help us remember your preferences, maintain your session when you complete the Velwins login process, analyse site traffic, and serve relevant content. You may adjust your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of our website. We do not use cookies to collect sensitive financial information directly.

How We Share Your Data

We at Velwins Casino do not sell your personal data to third parties. We may share your information in the following limited circumstances:

With our licensed game providers and technology partners who supply the games and infrastructure behind our Velwins online casino
With payment processors including Neteller and Skrill to facilitate secure transactions
With regulatory and law enforcement authorities where we are legally obliged to do so under Anjouan law
With fraud prevention and identity verification services as part of our KYC procedures
With third-party service providers who assist us in operating our platform, under strict confidentiality agreements

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our regulatory and legal obligations. Where you request closure of your account, we will retain data only to the extent required by law or to resolve any outstanding disputes. The minimum withdrawal on account closure is your full remaining balance, subject to a minimum of 10 EUR per transaction.

Your Rights

Depending on your jurisdiction, you may have the following rights in relation to your personal data held by our Velwins Casino platform:

The right to access a copy of the personal data we hold about you
The right to request correction of inaccurate or incomplete information
The right to request deletion of your data, subject to our legal retention obligations
The right to withdraw consent where processing is based on consent
The right to object to or restrict certain processing activities
The right to data portability in formats we are reasonably able to provide

To exercise any of these rights, please contact us at [email protected]. We will respond to all legitimate requests within a reasonable timeframe and in accordance with applicable law.

Security of Your Data

We take the security of your personal data seriously. Our Velwins Casino infrastructure uses industry-standard encryption and security protocols to protect your information from unauthorised access, loss, or disclosure. Access to personal data within our organisation is restricted to authorised personnel who require it for legitimate operational purposes. However, no transmission over the internet is entirely without risk, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or regulatory obligations. When we do, we will revise the policy available at velwins.pro. Your continued use of our Velwins Casino online services following any such update constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your data.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to our team. We are available 24/7 via live chat on velwins.pro or by email at [email protected]. For KYC-related enquiries, please write to [email protected]. We are here to help and will respond to all privacy-related matters promptly.

Content updated: August 10, 2026