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Velwins Casino Terms and Conditions

Welcome to Velwins Casino. These Terms and Conditions govern your use of our platform at velwins.pro and constitute a legally binding agreement between you and us as the operator. By registering an account, accessing our services, or placing any bet, you confirm that you have read, understood, and accepted these terms in full. If you do not agree, you must not use our platform. We reserve the right to amend these Terms at any time, and continued use of our services following any update constitutes acceptance of the revised version.

1. About Us and Our Licensing

At Velwins, we operate as a licensed online casino under the authority of the Anjouan Offshore Financial Authority. Our platform is available in English and is accessible via the /en-my locale path. We are committed to providing a secure, fair, and transparent gaming environment to all eligible players. Our governing law is that of Anjouan, and all disputes are subject to that jurisdiction. The Velwins Casino brand, including velwins.pro and all associated domains, is owned and operated by us exclusively.

2. Eligibility and Registration

To use our services, you must meet the following requirements. We do not operate a no-account model — registration is mandatory before any play, deposit, or withdrawal can take place.

  • You must be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher.
  • You must not be a resident of a restricted country (see Section 3 below).
  • You must complete our registration form personally and accept these Terms before using the platform.
  • You must not hold more than one account with us. One account per person, household, IP address, and device is permitted.
  • You must provide accurate, truthful, and up-to-date information at the time of registration and maintain it accordingly.

At Velwins Casino, we reserve the right to request identity verification at any point during our relationship with you. This may include a government-issued photo ID (passport, driving licence, or national identity card), a recent utility bill as proof of address, a selfie, or a verification call. No withdrawal will be processed until identity verification is completed to our satisfaction. Our KYC team can be reached at [email protected].

3. Restricted Countries and Jurisdictions

We do not accept players from the following countries and territories. Attempting to access our services from these locations using a VPN, proxy, or any similar tool is strictly prohibited and will result in account closure and forfeiture of funds.

  • Austria, France and its overseas territories, Denmark, Germany, Spain
  • The Union of Comoros, the United Kingdom, the United States of America and its territories
  • All countries on the FATF blacklist
  • Any other jurisdiction deemed prohibited by the Anjouan Offshore Financial Authority

Players from Brazil, Japan, and Hungary are permitted to play at Velwins and may access daily cashback. However, they are prohibited from receiving all other types of bonuses and promotions available on our platform. We will not process withdrawals or issue refunds where you have breached this restricted-use policy.

4. Deposits and Withdrawals

4.1 Deposits

Our minimum deposit is 25 EUR. We currently accept deposits via Neteller and Skrill. All transactions on our platform are processed in EUR, which is the sole currency we support.

4.2 Withdrawals

At Velwins Casino, we process withdrawals back to the original payment method used to fund the account — this includes debit cards, credit cards, bank accounts, and supported e-wallets. Our minimum withdrawal amount is 10 EUR per transaction, or the full account balance if the account is being closed.

The following withdrawal limits apply to all accounts at Velwins Casino:

  • Where your balance is at least 10 times greater than your total deposits, monthly withdrawals are capped at 5,000 EUR.
  • In all other cases, the maximum withdrawal per month is 10,000 EUR.
  • VIP-level limits apply additionally: 500 EUR at Level 1 rising to 900 EUR at Level 5; 1,000–1,500 EUR across Levels 6–10; 1,600–2,000 EUR across Levels 11–15; individual limits from Level 16 upward.
  • An 8% fee (minimum 4 EUR) applies to any withdrawal where the deposited funds have not been wagered at least once.

Our aggregate liability is capped at the lower of the total value of bets placed or 500 EUR. Withdrawals and refunds are not guaranteed where a breach of these Terms has occurred.

5. Bonuses and Promotions

We offer a range of promotions including the Velwins bonus Welcome Pack — a 400% match across five deposits up to 2,200 EUR plus 350 Free Spins — alongside daily cashback, reload bonuses, and seasonal events. Velwins free spins are available as part of the welcome offer and various ongoing promotions.

All bonuses are subject to the following core rules:

  • Wagering requirement: 40x the bonus amount; 35x on free spin winnings.
  • Maximum bet while a bonus is active: 5 EUR.
  • Bonus validity: 10 days from activation. Expired bonuses and their derivatives are cancelled automatically.
  • Maximum conversion: 5x the bonus amount. Any winnings above this cap are voided before withdrawal.
  • Free spin winnings are capped at 100 EUR to the bonus balance and 100 EUR released to the real-money balance.
  • One bonus per person, family, address, email, phone number, IP address, account, payment method, and device.
  • Only one bonus may be active at a time; deposit bonuses are not cumulative.
  • Requesting a withdrawal before completing wagering cancels the active bonus and all its derivatives.

Bonus contribution rates vary by game type. Slots contribute 100%. Texas Hold'em, table games, video poker, roulette, blackjack, baccarat, craps, and crash games all contribute 0%. Certain named slots carry a reduced 20% rate, and others are entirely excluded from bonus play. The live casino floor is closed while any bonus is active.

While any non-sport bonus is active, placing bets with real or virtual funds on our sportsbook is prohibited. Doing so constitutes bonus manipulation and will result in the cancellation of all active bonuses and forfeiture of associated winnings.

6. VIP Programme and Loyalty

At Velwins Casino, we operate a 30-level VIP programme. Cashback begins at 10% across Levels 1–5, increasing incrementally to a maximum of 35% at Level 30. A personal manager is assigned from Level 16 upward. Our gamification layer includes Daily Missions, Lucky Wheel, Lucky Boxes, Daily Bonus Map, Tournaments, and a Reward Center, each accessible via the left-side navigation.

Lucky Box is currently in beta-test stage. We are not liable for any losses arising from potential malfunctions during this period. The feature may be suspended at any time, and associated balances or bonus winnings may be voided without notice.

7. Prohibited Conduct

We strictly prohibit the following activities on our platform:

  • Use of a VPN, proxy server, or any tool that conceals your real location.
  • Opening multiple accounts or registering on behalf of another person.
  • Any form of collusion, fraud, or exploitation of software errors.
  • Providing false or misleading information during registration or verification.
  • Attempting to abuse bonuses or circumvent wagering requirements.

Violation of any of these rules entitles us to suspend or permanently close your account, void all winnings, and withhold any pending withdrawals.

8. Responsible Gaming

At Velwins, we are committed to promoting responsible gambling. We provide tools to help you manage your play, including deposit limits, session reminders, and self-exclusion options. If you feel that gambling is negatively affecting your life, we encourage you to contact our support team at [email protected] or via 24/7 live chat. We work with recognised responsible gambling organisations and take our duty of care seriously.

9. Contact Us

Our support team is available around the clock. You can reach us via live chat directly on our platform or by email at [email protected]. For identity and verification matters, please write to [email protected]. We aim to respond to all written enquiries within 24 hours. These Terms were last reviewed by our legal team and reflect the current operating conditions of Velwins Casino as published on velwins.pro.

Content updated: August 10, 2026